Heartland ECSI Student Loans Servicer Review

Learn about Heartland ECSI loan servicing company, its functions, tuition repayment plan and services it provides such as consolidation and refinancing of student loans

Updated by Gowtham Ramesh on 5th July 2019

The U.S. Department of Education and many other private lenders issue loans to students to help them fund their education. These lenders do not always handle the loan servicing and customer services themselves. This does not mean that they will not share funds to the school, college payments or other services provided for the potential borrowers to manage their loans.

This is where Heartland Educational Computer Systems Inc, commonly referred to as ECSI comes in action. Heartland ECSI is one of the largest and oldest student loan servicers in the U.S. ECSI services several types of loans for students at every educational level. If you are borrowing for school then there is a good chance for you to have ECSI as a servicer for some of the loans.


List of Contents


What is Heartland ECSI?

Heartland ECSI stands for Heartland Educational Computer Systems Inc. It is a student loan servicer that manages the repayment process for student loans from many colleges and universities, including federal and even private education loans. They also provide the flexibility of repayment duration for college graduates who have recently moved into the workplace.

The company has been in business since 1972 and has been serving as one of the largest servicer in the student loan industry. They have around 2,200 colleges and university partners. They handle over 11 million payments on a daily basis and collect over $100 million payments annually. They can service any type of student loan and provide customer services.


Services Provided

The key point to know is that ECSI does not offer student loans. They are loan servicers who manage the collection and processing of monthly payments. Private lenders and the Department of Education entrust ECSI to manage these services with borrowers.

The lenders might use these servicers in order to focus on getting new borrowers while all management of customers will be done by servicers. Using third-party servicers helps them lower the labor cost for keeping tracks of repayments.

This is commonly done in the universities and colleges as they do not have staffs or the ability to handle the repayment so they hire them for outside help.

The ECSI also acts as a customer service agent for the borrower. They also pick all the important tax documents that you require and keep you updated with the status of your account while helping you with the queries you may have too. The following is a list of services provided by ECSI.

Manage your Student Loan

This consists of a collection of payments and reporting the payment information to the 3 credit bureaus and to access the account information which was borrowed.

Helps Refunds

ECSI helps in refunds and thus, makes arrangements for the funds to be delivered. You can always log in through an online account with ECSI to see how much of your refund you have received. Under direct deposit, you will be having funds to your banks within 2-3 days after the loan is disbursement.

Provide the right Repayment Options

The ECSI provides students various options to defer student loan payment when they are in school and provides various payment plans for the student who have graduated or left the academic programs.

Past tuition and fees due

ECSI gives assistance for those students who have a past due. They help them in the process of repayment by walking them through everything - from getting a new payment plan or to just get the balance paid in full. If you are in default, the ECSI education company might report it to credit bureaus.

Consolidation and Refinancing your loan

ECSI gives you the option to consolidate and refinance your federal student loans as well as your private student loans.

1098-T Tax Forms

They send out the tax documents to those students who have paid qualified education expenses in their previous tax years. The qualified expenses consist of tuition enrollment fees and the cost of course materials.

ECSI has partnered with around 2,200 colleges and universities where they collect more than a total of $100 million in terms of annual student loan payments.

The collected loans include the following.

  • Federal student loans

  • Refinanced student loans

  • Institutional loans

  • Private student loans

  • Primary care loans

  • Health and nursing loans

  • Virtual student loans

As a borrower, you do not choose whether ECSI will be your servicer or not. The lender assigns you a servicer and informs you of it, telling you any further actions that you have to take.


Available Tuition Payment Plans

The ECSI not only provides you the option to pay back the student loan, but it also offers tuition payment plans to eligible students. This makes it easy and possible to pay the tuition of your school over the months without even looking at the incurring late fees if any is pending or other fees. Their services prevent the payment of huge fees in the long run.

Tuition payment plans are optional and vary between schools. ECSI makes it efficient by maintaining a total list of schools which allow these payment plans. This also includes schools that are in Arizona, Maryland, West Virginia, and Boston too.

To get in for this payment plan and make a payment, you need to visit the ECSI payment plan page and sign in to get all the instructions in order to complete the application. Go for the school that you are in and follow up on the action.

After you get access to your account, access the information and check the available payments which are listed and which allows you to pay tuition, student fee and student housing cost for a period of several months than doing it once at the beginning of the year.


How to create an ESCI account

The company normally works with colleges and universities. For student lon borrowers, the school's financial websites often direct you to create an online account with the ECSI.

  1. Go to their website, click on the sign in or register button where you will get a register window.

  2. Create a username and password for yourself.

  3. Follow up with the continue button next. You will be required to enter your personal information such as your name and date of birth.

  4. You are required to choose a security question and keep the answer protected for your personal use only and make a login later. This is often used during password recovery in cases of forgotten passwords.

  5. Go for sign in and accept it.

  6. Use the username and password that was created before and use it to log in.

  7. You are required to answer one of the security questions which you have previously chosen. This will only happen when in case you log in from a new device.

  8. Now you need to connect your accounts which requires information that has ECSI key or the school code, account number and the ECSI PIN.

  9. You will be at your school account screen in no time. Click the red plus sign which is located below "connect an account".

  10. Enter the following information which you have received from your lender.

  11. Using your ECSI key an enter it on the left side under the connect an account then press connect.

  12. Enter your ECSI PIN on the right side of the box with the school code and your social security number as well as your loan account number.

  13. ECSI Key will be displayed and processed on the left side of the box.

  14. Your loan account should be connected.


Consolidating your Federal Loans

If you have federal student loans that are serviced by Heartland ECSI, consolidating your loans to a direct consolidation loan will help you keep the option for loan forgiveness under the income-driven repayment plan.

You can check if there are loans that are set exactly at 5% or below. The institution usually goes for these loans for students because it has a lower interest rate. There aren't any eligibility criteria for students or loan forgiveness or federal repayment programs to consolidate these non-direct loans under the federal forgiveness programs.


Refinancing your Private loans

Under heartland ECSI, the loans are not set at a 5% interest rate. Having Heartland ECSI as a loan servicer and wishing to pay off this loan faster might require a wise refinancing of the loan with a new lender.

The advantage of refinancing is that you can choose the lender and servicer and the advantage of cashback bonuses are readily available. By doing this you might get a lower interest rate and better terms on saving of your thousands in interest.


How to make contact with ECSI?

For borrowers to make contacts with them, the ECSI makes paying back of loans simple and fast.

Online payments

They make provision for payment through three means such as - online, direct payments(recurring ACH payments), e-check (single ACH payments) or credit card.

Phone payments

ACH and credit card payment methods are accepted through the telephone.

Snail Mail

The borrower can mail the check or money order to the ECSI.

ECSI provides an efficient online system to grant access to student loan borrowers, every information regarding tuition fee payments and loans. ECSI software handles electronic payments, e-signature for master promissory notes and the Credit bureau reporting mechanism to process the IRS 1098.

Contacts

You can get in touch with ECSI from Monday to Friday from 7.30 am to 8.00 pm EST

Loan Servicing: 888-549-3274

Tuition Payment Plans: 866-927-1438

Financial Aid Refunds: 855-250-3230

Tax Documents: 866-428-1098

You can even live chat with the customer service representative from Monday to Friday from 8 am to 7 pm EST


Customer Reviews

Borrowers have given a mixed review of ECSI as a student loan servicer and in terms of the company's customer service teams too. A total of 148 complaints have been made with the Better Business Bureau about ECSI.

  • ECSI processes the payment twice, which leads to the misleading and insufficient fund while checking the accounts, a student claimed

  • Others claim that they never received any paper works for public service loans

  • Failing to set up an automatic payment plan and ACH transactions properly have also been filed

  • Long waiting for customer supports when getting at ECSI.

  • Even the complaint board has also received a complaint on the ECSI which states that the ECSI business practices have been downright greedy

  • Many customers do say that their service is awful and find it hard to navigate around their website

  • Moreover, ECSI charges fees for online payments

  • Others complained about payments missing while the site was under maintenance


Conclusion

Looking at the complaints, you might not want the ECSI as a servicer or you might be disappointed that it has been chosen to service your loans. If you are facing any trouble with the ECSI as a servicer, you can always call or send them a mail to get the issue resolved.

The option of changing a servicer requires you to consolidate the eligible federal student loan with the Department of education or to the private loan lender.

ECSI has so many different loans where it has no guarantee that these steps will help you with your new servicer.

Other student loans that are serviced have also received complaints and have been sued by the borrowers as soon as the new servicer couldn't live up to the expectations.

Having a broad understanding of your obligations as a borrower goes a long way to help you and make sure you confirm all the payments which have been made and also contact ECSI if you feel something is wrong.


FAQ's

  What is ECSI as an agent?


Educational Computer Systems, Inc. (ECSI) is a Pittsburgh-based one-stop-solution for software, loan processing, and IRS 1098 services. The company has disputed industry competitors with its very efficient computing and software systems help campuses and individuals manage student debt obligations.

  What is ECSI Refund?


The refund selected from the ECSI which school you have chosen and the refund provides you with an offer to convenient, fast and much secure to get access of all your refund monies and the prepaid cards make it simpler to get hold of the college tuition refund money.

  Does ECSI offer loans?


ECSI does not offer student loans butit manages only the repayment process of the college and the universities as a lender which provides education loans. It also provides flexibility of repayment terms for all the college graduates who have moved out of college to work.

  What do I do If I did not receive a 1098 T?


If the school of yours is not sending the 1098-T don't be panic. you can still file for eligible education expenses on the federal income tax return. The IRS usually requires a form 1098-T  for a student to get hold of the education credit well its different for the tax year of 2018.

  Do you get money back from a 1098 T?


The tuition and fees which are a deduction and reduced the amount of income on the return if you don't own any taxes then the deduction is meaningless on the tax benefit. If the scholarships are reported on the form 1089-T which might decrease the refund or might get low on the refund.

  Does Heartland ECSI report to credit bureaus?


Which involves collecting the payments and reporting of the payments information on the 3 major credit reporting bureaus. To get it on the account information to the borrowers needs to go to the heartland ECSI and the necessary on the basis of need the ECSI reports it to the credit bureaus.

  How do I find my heartland account number?


The account number of yours can be found in the upper right-hand section with all printed and mailed communication and notifications. The account number length will be 17 characters which consist of alphanumeric characters. An example can be found here - 001122-12345678912.