Your Guide To Aspire Student Loan Servicer

Get all the info about Aspire Servicing Center, the various repayment options it offers and know if it is the right fit for you? Also discover the services it offers and the repayment methods for loans.

Updated by Heibha Passah on 29th September 2020

Aspire Student Loan Servicer Centre is a customer service provided to the borrowers of Private and Federal loans under Aspire Resources Inc. While few lenders provide their service only to federal loans, Aspire extends its services to both federal and private student loans. During the pandemic, various economic hardship, unemployment deferment and, multiple repayment plans were provided to their customers. 

The shares and profit of Aspire Resources Inc are owned by the Iowa Student Loan company. Iowa Student Loan is a not-for-profit organization that was found in the year 1979

It came into a contract with the federal government to provide loan services through the Direct Loan Program.

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Aspire Student Loan Servicer Reviews

Private loan servicer has both advantages and disadvantages to consider:

Pros Cons
Military and Qualified members of the U.S. armed forces have some amount of rate reduction in repayment. Most often membership is required from a credit union.
0.25% interest rate is deducted once enrolled in automatic monthly payments. Services Restricted only to Iowa residents which is a major disadvantage.
After a required number of repayments, cosigner release is available Customers experience poor customer support service

If you find it challenging to comply with the certain requirements set by Aspire, it is a time saver to choose other services. 

Aspire Services for Private Student Loans

Private loans are provided to meet the education fund needs of the students. 

Aspire provides services to various clients/lenders of private loans. The following are some of the loans provided : 

Iowa Student Loan Programs - Students, parents, or any family member can acquire these loans - 

  • Partnership Advance Education Loan

  • College Family Loan

Credit Union Programs - The eligibility criteria for this loan is that the borrower must be a member or become a member of the credit union and both of the loans have different criteria for becoming a member.

  • Alliant Credit Union Private Student Loan

  • Ascentra Credit Union Private Student Loan Program

Bank Programs - The eligibility criteria is to become a current bank customer along with other criteria that will be provided by the bank.

American State Bank Private Student Loan Program - These loans require credit score approval and a co-signer (if necessary).

 Learn more about Best student loan servicers and how they can help you! 

Ways to make payment through Aspire

Aspire Servicing Centre provides various ways for you to pay off your student loan.

1 - Online Payment 

By creating an account with Aspire, you’ll be able to make payments online by providing your loan account number or Social Security Number and your date of birth.

2 - Auto-Debit 

Here, you have to sign up for an auto-debit program where the amount will be deducted from your savings account every month.

Some important information to know before signing up for this program is given below

  • Check on a letter regarding a confirmation that your auto-debit has been set up

  • In case the due date for payment is on a holiday or a weekend, the amount will be deducted from your account the next business day

  • Deactivation of auto-debit might occur if three payments are sent back because of a lack of funds within 24 months

  • Notify Aspire Servicing Centre if you want to deactivate the auto-debit payment system at least 5 business days before the next payment due date

3 - Make monthly payments by mail 

Your payments and payment stub can be mailed to the following address

Aspire Servicing Centre

P.O Box 659701

West Des Moines, IA 50265-0970

Make sure to write your account number on your money order or check.

4 - Pay by Phone 

Aspire offers an automated payment service which is free for making payments at any time, without speaking to a loan counselor.

You can use the following number to make payment by phone - 

5-Aspire student loan phone number - (800) 243-7552 (toll-free)

Or Aspire student loan customer service number: (515) 243-5626 from the Des Moines area

You can pay by using your checking or savings account or ATM card.

You can pay in advance the whole or part of your loan at any time. The amount paid in advance will differ from the principal outstanding balance because of the interest accrual that happens daily.


Aspire Student Loan Repayment Options

Aspire provides different options, as per your need to repay your loan.

While some plans allow you to make payments as soon as possible, other plans also allow you to make monthly payments at a lower rate and also extend your loan repayment term.

It provides different plans for different types of loans.

Federal Loan Repayment Plans

1-Standard Repayment Plan - This plan allows you to pay off your loans at a fixed amount every month, in a short period, with the least amount of interest. Here repayment term is 10 years except for the consolidated loans. This plan is recommended to you if you can afford it, as it will help you make payments in the shortest time with the least amount of interest.

2-Graduated Repayment Plan - It will allow you to make small amounts of payment initially which will increase after every two years. You have to pay more interest because of the lower payments in the beginning. The repayment term of the loan is 10 years, except for consolidated loans.

3-Extended Repayment Plans - This plan allows you to extend your repayment term up to 25 years. You have to pay more interest as the principal amount will reduce at a slower rate and you can choose between standard or graduated repayment method.

4-Income-based Repayment Plan - IBR is applicable if your debt is more than your income, so you can pay your monthly debts as per the income you earn. Your monthly payments will be 15% of your discretionary income but not exceeding your payment under the Standard Repayment Plan. Your payment can be as low as $0 and any loan balance that you have after 25 years will be discharged.

5-Income-Sensitive Repayment Plan - The monthly payments that you make under this plan will be based on the percentage of your annual income and it ranges between 4% and 25% of your verified gross income. The amount of interest that accrues in between the payments will be more than the payments and you have to pay more interest as the principal amount reduces slowly.

Private Loan Repayment Plans

1 - Reducing the accrued interest - The period in which you are not making repayments, the interest usually accrues. You can make interest payments that accrue during this period to reduce the amount you have to repay on a later date.

2 - Choose 2 Repayment Plan - This plan allows you to make only interest payments in the first two years but it’ll lead to an increase in the amount of interest to be paid in the long run. 

3 - Graduated Repayment Plan - Initially you pay lesser interest rates and as your career establish you are required to pay more interest rates and also pay more towards your monthly payments. 

Deferment and Forbearance option

  1. Aspire provides Student Loan Debt Burden Forbearance and General Forbearance for which you must fill their mandatory forbearance request form. In cases of a pandemic, national emergency contacts the customer service to check for the help provided by Aspire. 

  2. You can also delay your payments in case of a shortage of funds by using the Deferment and Forbearance option.

  3. In deferment, the government will be paying the interest amount on your subsidized student loans during the deferment period.


How to get Loan Forgiveness through Aspire?

The following are some cases in which the loan/debt of the borrower can be forgiven-

  • Workers in the public services department, nurses, and doctors

  • In case the borrower, student, or co-signer died or suffered from permanent disability

  • If the borrower uses an Income-based Repayment Plan, then the loan balance remaining after 25 years will be forgiven

  • Rare incidences like the closure of the school or it falsely certified your eligibility before completion of the program or someone stole your identity to take a loan in your name or the school didn’t provide a refund when you withdrew from it

  • In case of bankruptcy

Loan forgiveness can be challenging and over years fewer students have been qualified for loan forgiveness. 


Military Benefits

Aspire provides two programs to help out students who are going for military services.

SCRA Interest Rate Limitation - Under this, the students who qualify will be charged an interest rate of a maximum of 6% on their student loans. Aspire Servicing Center cross verifies with the DMDC database to check if you qualify for the same. 

 

Armed Forces Interest Reduction Program - The students who are on active military duty will be getting their interest deducted to 0% for up to 24 months. They should not have defaulted on their private loan and are deployed between September 11, 2001, and June 30, 2019. Few lenders include Capitol View Credit Union, Community 1st Credit Union, Iowa Student Loan, and a couple more.

For more details, you can refer to Link


How to refinance Aspire student loans?

Aspire Student Loans can be refinanced by acquiring another private loan with a lower interest rate.

If you have a good credit score, low debt ratio, and meet the underwriting criteria, then you can explore the market and get a loan with better rates and terms. This will give you the option of changing your servicer if you’re not comfortable with your present servicer.

Federal loans have various benefits like loan forgiveness, income-based repayment plans, which people have to give up on if they choose to refinance their loans. Those who do not want to give up on such benefits can have their loans consolidated instead.

This will make sure that the loans stay as they are (federal) even if the servicer is changed.


Is Aspire Servicing Centre a good option?

Aspire has had a lot of good customer ratings from the Department of Education. Despite this, they are also swarmed with various complaints filed against them and posted on the Consumer Financial Protection Bureau and Better Business Bureau website.

The complaints were regarding Aspire not being active on their website and also about sending excess of emails and phone calls from their side. Some say that they were not providing good customer support and service.

Some complaints were also about them not handling their payments well and the payments not getting processed.

These complaints against Aspire have put their reputation down, but considering that some customers are satisfied with their services, it is better to consult with a professional and see what they have to say about this. Do some research and compare them with other servicing agencies and choose the best option.


How to contact Aspire? 

For more details and assistance you can reach Aspire via phone and mail services

Phone # :

Customer service - (800) 243-7552 and (515) 243-5626

Technical issues - (888) 584-0016

Issue regarding Private loans- (800) 542-6005 (800) 542-6005 

Fax: (515) 471-3983

Email: You can mail Aspire if you have borrowed a loan with them.

Link -https://contact.studentloan.org/?emailType=general

Location address: 

6775 Vista Drive
West Des Moines, IA 50266-9305
Working hours - 8 a.m. – 4:30 p.m. Mon. – Fri.




Frequently Asked Questions

  • 1.  How do reimbursements work with Aspire?     

    Aspire offers four distinct approaches to make advance payments. Except if you're paying with a money order, you may need to have your ledger and steering numbers available if it's your first time using this installment technique.

  • 2.  How to renegotiate Aspire understudy advances?     

    You can renegotiate your Aspire understudy advances by taking out another credit with a private moneylender to take care of your present equalization. Renegotiating can get you more serious rates and terms — on the off chance that you have solid credit and a low obligation to-pay (DTI) proportion. It's likewise the main way you can switch up your service if you have private understudy advances. Government understudy credit holders who depend on benefits like pay is driven reimbursement plans and pardoning projects should consider an administrative Direct Consolidation Loan. This permits you to keep your credits in government while exchanging services.

  • 3.  How do I apply for postponement or restraint with Aspire?     

    It relies upon what sort of understudy advance you have. Government understudy advance holders can apply for postponement or abstinence by rounding out and presenting a structure to Aspire. Which structure you have to finish relies upon the suspension or self-control you think you'll require? You can download the structures from the left-hand menu on the Aspire landing page. Private understudy advance holders can find out about their choices and how to apply by calling client care.

  • 4.  How do I change my Repayment plan with Aspire?     

    It relies upon what kind of understudy credit you have. Government understudy credit holders can apply to change reimbursement designs by presenting a structure to Aspire, contingent upon what kind of repayment plan you're keen on. You can discover the structures on the left-hand menu on Aspire's landing page.  Private understudy credit holders should contact client support to realize what alternatives are accessible to them. On the off chance that you don't have many choices, you can renegotiate with another organization to change your month-to-month payments.

  • 5.  What occurs if my auto-charge installment is denied?     

    If three auto-charge reimbursements bob inside two years, Aspire deactivates auto-pay. You must make reimbursements using another technique until you become current on your credits once more.