Oklahoma Student Loan Authority Review (OSLA)

Learn about OSLA student loan servicer, payments due, deferment, forbearance with interest rates, refinancing options, pros and cons and contact details here!

Updated by Jason Joy Manoj on 23rd September 2020

Oklahoma Student Loan Authority is a reputable Federal student loan servicer that has over forty years of expertise and has helped different students in managing student loans as well as repaying it.

In the year 1972, it was established by the Oklahoma state as a charitable trust however, they have been involved in servicing Federal Direct and Federal Family Education Loans (FFEL) for over one hundred and thirty thousand student borrowers across the country and even it may be your servicer based on the location you're in.

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Oklahoma Student Loan Authority Reviews

Better Business Bureau had information about the major negative reviews about OLSA, the complaints which are focused on the customer service loan collection practices, and the lack of communication between servicers and borrowers.

The internal survey at the OSLA states that customer satisfaction has been high across a wide number of areas. And OSLA has been recognized as one of the best loan servicers in the country for its customer service.

They have successfully been ranked at the 90th percentile among the rest of the Federal loan service providers. They have also been referred as 'Exceptional Performer' by the Department of Education themselves for the years 2006-2007 for “meeting and exceeding the standards established for participants in the Federal Family Education Loan (FFEL) Program by the Department.”

Although OSLA has received these recognitions for its service, it has also received some negative reviews online.

One borrower went so far as to call them the worst company she ever had to deal with and called out their customer service as being terrible and even stated that their website was misleading.

OSLA being one of the oldest organizations in the loan servicing game has a lot to offer but to evaluate if they are the best fit for you, it's better to observe all aspects and possibility, here is a list of pro's and con's of OSLA to help you get a better understanding. 


There are only nine organizations that are listed and approved by the federal government to service the federal student loan among which OSLA is one of them, meeting the necessities.

1. Multiple ways to pay

OSLA provides many offers to borrowers like multiple ways to pay and also helps to manage student loans. Whether or not the payment is being paid by online, mail, or through automatic payments, OSLA makes a wide variety of options.

2. Communication

Along with the various standard communication, it provides like fax, phone, and emails. It also communicates through online social media like Facebook presence because it felt that almost all of its borrowers are currently active in these platforms.

3. Conflict resolution

In each state of affairs, once a client files a complaint against them through the BBB, the OSLA offers a prompt response and aims to clarify it or correct it, maintaining its truthful transparency reputation.


There are certain areas this servicer could improve. Below are some of the carefully listed branches and areas

1. Outdated website

The OSLA's website is lacking in updates of contents, style, and functionalities. The presently running web site isn't mobile-friendly and makes things exhausting to log in and manage payments of yours on the go.

2. Complicated web layouts

The OSLA has a pair of totally different websites and a payment system where one is for the loan borrowers and another one for FFEL Loan borrowers. This makes it difficult and frustrating for a student borrower who wishes to search the data that they are trying to find at a particular time.

3. Covered contact information

It seems like for some reason, OSLA makes it hard for the borrowers to find their contact data information.

4. Customer service

A certain number of borrowers are proud of the client service of OSLA however different clients do criticize the company's customer service as a weaker purpose.

Who do I reach if I have complaints against OSLA?

No institution can be perfect and they must work through for the betterment of the service they provide. Below is the list of complaints received and areas that OSLA can concentrate to improve : 

  • Some borrowers found themselves in default abruptly with any prior warning, the user was not notified with the loans made to her loan which lead the loan to be in default

  • Poor customer service

  • Providing wrong information and misguiding the borrowers

  • Their servicer website isn't efficient

If you have any issues with OSLA's service you can file a complaint with the customer service support supervisor. If this complaint stays unresolved then you have the following authorities where you can place further complaints,  

  • Federal Student Aid Feedback system

  • Your State Attorney General's office

  • Your State Consumer Protection Officer

  • Your Congressional Representative

Your complaints and conversations should have proper records. Also, keep records of the bills, letters, and copies of e-mails about your account.

Ways to settle a dispute with OSLA

When a complaint doesn't fetch you help you can contact the Federal Student Aid Ombudsman Group to find a solution to your dispute with OSLA. Complete the Ombudsman Information Checklist before contacting them. The federal student aid office strictly says that this should be your final way to seek a solution for your dispute with your loan servicer. Here are the contact details of the FSA Ombudsman Group,

Phone number:877-557-2575

Mail: U.S. Department of Education

FSA Ombudsman Group

P.O. Box 1843

Monticello, KY 42633

To get your disputes with OSLA solved for free you can contact The Institute of Student Loan Advisors.

What are the OSLA activities?

OSLA is a Federal student loan servicer who acts as a middleman between the Department of Education and the student loan borrowers. They are chargeable for the process of student loan from the paperwork to the gathering of payments as well as helping the individual in managing loans.

Even though the major duties performed by OSLA involves servicing of student loan, they are also responsible for performing a number of alternative services for the federal government.

The activities are 

  • Helping the borrowers on the discharge and forgiveness of their loans and checking whether or not they qualify for it

  • Helping the borrowers on deferment and forbearance when their loan goes into default

  • Assisting with management and payments

  • Providing the students with various income-driven repayment plans which are given by the federal government

Is the Oklahoma student loan authority legitimate?

This servicing company solely provides legitimate and the federal government approved services for Federal student loans. These are particularly made for the service of Federal Direct loans and loans disbursed through the Federal Family Education Loan (FFEL) program.

OSLA services a student loan if the loan is beneath the FFELP that was terminated in 2010. The loan could either be a Direct Subsidized, Unsubsidized, Consolidated, or PLUS loans.

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Making payments for your OSLA student loans

If the federal student loan of yours is serviced by OSLA then you're more likely to make payments directly to OSLA. It is necessary to agree that the payment choices are different and do support the loans you have either being a Direct Loan or an FFEL Loan.

A Direct Loan that is serviced by OSLA may easily be accessed by browsing through their portal. You should be able to pay online for your student loan and also you’ll able to make payments by signing up for the OSLA Auto Payment System called KwikPay.

If you have an FFEL loan that is being serviced by OSLA then you'll be able to log in to their portal just like the Federal Direct Loans. You will be able to make online payments or sign up for EZ Pay through the automated payment system designed for FFEL Loans.

How to find the difference between Direct (or) FFEL Loan?

Finding out the difference between the two is easy, here is how 

  • Check your account number. If it starts with a number eight or the letter "F" then it is a Direct Loan

  • If the account number of yours starts with a number "0" with no alphabet then it's an FFEL loan

Interest rates of OSLA student loans

You may be wondering whether or not OSLA was the one who set the interest rate to your loans. However, the interest rate is set by the U.S. Congress on all of the Federal student loans.

How do I know what my interest rate is?

  • Analyze your monthly student loan statement

  • Get into the National Student Loan Database (NSLDS) to get a view of your student loan

  • Access your accounts and get to the loan details to get information

  • Get in contact with the OSLA student loan statement

If you are confused as to whether or not your student loan servicer has set your interest rate, in some cases, you may be able to get a lower rate of interest by signing up for an auto-debit payment.

Since OSLA offers automatic payments for each the Direct and FFEL Loans, by signing up for it, the rate of interest may be lowered. It means that if your loans are being serviced by OSLA you'll be able to get your rates lower.

Problems in making payments 

As a borrower, you're bound to face the problems and difficulties of managing student loan payments. There are several decisions out there to assist and to make the payback of your loans much more comfortable.

Revise the due date

  • If you're in a problem and finding it difficult to pay your student loan dues due to commitments some like rent, credit card, or different payments, you can change your due date, making it come back at a specified timeline within the month suitable for you to make payment for your funds

  • To change the due date simply contact OSLA's client care service department and update them concerning the situation

Revise your payment plan

  • Similar to the other federal student loan servicers, OSLA provides you a large variety of various repayment plans (to choose from) that are designed to make the repayments easier for the borrowers

  • Also, do keep in mind that a few of the programs that are out there for all borrowers are based on the income level. The payment plans are out there for all borrowers

Repayment plans are as below

1. Standard repayment

In this repayment plan, you're required to pay a similar amount for each month throughout the life of your loan.

2. Graduated repayment

Under this repayment plan, you can create small payments at the beginning of your loan repayment as this payment will grow slowly over the time of the loan.

3. Extended Repayment

This repayment plan can assist you to cut back on your monthly payments but you may end up paying an additional amount in the long-term. These payment plans are based on income, family size, and other eligibility necessities.

4. Income-Based Repayment (IBR)

  • IBR plan is completely created for FFELP and Direct Loans. If your loans have existed on or after the first of July 2014 then you're expected to pay 10% of the after-tax income and you may be creating payments for 20 years

  • After the elapsed time, the remaining amount is going to be forgiven. If your loan is before the date then you may be paying 15% of your taxable income and you need to constantly pay for 25 years to get forgiveness

5. Income-Contingent Repayment (ICR)

This plan is specifically meant for the Direct Loans and other loans where you get to pay 20% of your after-tax income but no more than what you may be paying under a standard repayment arrangement. After twenty years, the balance of your loan is forgiven.

6. Pay As You Earn (PAYE)

The PAYE program is specifically for Direct Loans. Whenever you are supposed to pay 10% of your after-tax income, it should be a little bit over what you would normally pay for on the standard repayment. After twenty years, the loan can be considered for forgiveness.

7. Revised Pay As You Earn (REPAYE)

  1. This is an exclusive plan for Direct Loans, where you will be paying 10% of your after-tax income, and the remaining balance on the undergraduate loans are going to be forgiven after twenty years.

  2. For the graduate loan, it'll be forgiven after a period of twenty-five years with the past qualifying payments. The forgiven amount is taxable as it has been forgiven under the income-based program.

  3. These repayment plans have their eligibility necessities and are out there for borrowers with pending federal student loans.

Deferment or Forbearance

Students who are facing financial hardship might need to place the student loan of theirs under deferment or forbearance. These pairs of choices are largely out there for all of the borrowers with federal student loans.

This student loan deferment may be a long method in which you'll be able to quickly hold the making of your monthly payments to federal student loans.

Conditions to be considered for forbearance

  • Have been enrolled at least as a half-time student

  • Prove an economic hardship like unemployment, you'll be able to extend up to thirty years

  • If you are on active military duty, at a war, national emergency, or military operation

  • Disabled or taking care of people who are disabled

  • Leave on maternity due or taking care of a newborn kid or adopted kid

If the loans of yours are federally subsidized then you do not have to be concerned about the interest that's accumulated at the time of postponement.

If the loan of you're unsubsidized then you're expected to pay off the interest because it accumulated at the end of the deferment period (or) it'll be carried forward to the balance of your loan as principal wherever it starts accumulated interest of itself.

The student loan forbearance is similar to deferment as it provides you a  choice to pause the student loan payment. The key distinction here is whereas forbearance takes place the student is in charge of paying off his interest that has accumulated and also the eligibility necessities.

Before entering into deferment or forbearance to hold your payments, it's quite necessary to make an exploration of yourself to find the interests that are going to be charged and how much it would cost you over the lifeline of your loan.

More often individuals notice that an income-dependent repayment plan is additional helpful than the deferment and forbearance choices.

Refinancing your OSLA student loans

Refinancing is the process of going for a brand new loan and paying off your existing loan to get - 

  • Lower interest rate

  • Reduced and lower monthly payments

  • Shorter-term of the loan

  • Changing from variable-rate to fixed-rate

  • To get combination advantages

Based on the terms of your original loan and also the new loan, a financed student loan has the chance of getting you help from spending thousands of dollars over the lifespan of the loan. It may assist you with the payment of student loans easier by creating a reduced monthly payment to get a better hold of your amounts.

You may be wondering whether or not the refinancing of your student loan is worthy or if the rate of interest accrued has considerably lowered from the time you took a loan.

Also, a very important thing to keep in mind is that refinancing a federal student loan will remove all the benefits of a federal student loan. It becomes a private student loan, which implies that you are going to be loosing all the valuable advantages like forbearance eligibility and possibility, and plenty of other different services.

If you're not willing to refinance your student loan then get a lower rate by going for consolidation which makes the loan less complicated to handle and it'll be a higher option.

Consolidation may look similar to refinancing however they're different. So, it's better to get hold of all the data and choices before getting down with it.

Does OSLA provide Loan forgiveness?

OSLA helps federal student loan borrowers with consolidation, TPD, public service, and teacher loan forgiveness.

Public Service Loan Forgiveness: Mostly, federal student loans qualify for Public Service Loan Forgiveness. The list is below.

  • Federal direct subsidized Stafford/Direct loans

  • Federal direct unsubsidized Stafford/Direct loans

  • Federal Direct PLUS loans

  • Federal direct consolidation loans

PSLF program: You are eligible for this loan forgiveness after making 120 consecutive repayments and working in the public sector.

Federal loans like Direct Stafford Loans, Direct PLUS Loans, and Direct Consolidation Loans are forgiven under this program. Employees in federal and other government organizations are eligible for this program.

Loan forgiveness for teachers: Teachers are eligible for loan forgiveness for the amount 175000 and above.

You are eligible only if you have worked consecutively for 5 years, with low income in an elementary school. Teachers with high qualifications, teaching in schools, and served full time for 5 years are qualified for loan forgiveness for teachers.

Also note that if your loans are serviced by OSLA, during a natural disaster you receive forbearance helping you with grace time of 90 days.

How to contact OSLA?

If you would like to contact OSLA for discussing federal student loans, this can be done in several ways such as online, phone, mail, and fax.

The Oklahoma Student Loan Authority can be reached in the following ways - 

Customer service - Oklahoma student loan authority phone number - (866) 264 - 9762

Oklahoma student loan authority email - DLcustserv@osla.org

Fax - (855) 813-2224


525 Central Park Drive,

Suite 600 Oklahoma City, OK 73105.

Working hours - Monday- Friday from 9 AM - 5 PM

The OSLA has been serving for over forty years with expertise in serving the student and navigating them to the federal student loans which have made them a reputable financer and trusted one in the federal student loan servicer.

Frequently Asked Questions

  • 1.How long will it take my OSLA account to reflect a transferred payment?

    It takes about 60-90 days for your account to reflect a transferred payment.

  • 2.Is there any change in the time frame of deferment and forbearance after I transfer my account to OSLA?

    No, there is no change in the time frame. If your account has been previously in deferment and forbearance prior to your loan being transferred to OSLA, then there would be no change in the status of the loan and the deferment and forbearance of the loan will end in the same time frame as you were previously notified.

  • 3.How do I make a payment for my Direct Loan to OSLA?

    You can make a payment through mail at: US Department of Education - OSLAP.O. Box 4278Portland, OR 97208-4278

  • 4.How do I know if I am an OSLA FFELP customer?

    If your account number begins with 0 and does not have any alpha characters then you are an OSLA FFELP customer.