Granite State Management and Resources

Granite State Management and Resources is a loan servicer find out how they can help borrowers, there repayment plans and much more

Updated by Jason Joy Manoj on 28th August 2019

The US Department of Education provides the borrowers with loans but they employ a third-party service to handle the repayment and collection. Granite State Student Loans, also known as Granite State Management and Resource is one of these third-party servicers and are a non-profit agency that services both federal and private loans.

They are a part of the New Hampshire Higher Education Assistance Foundation Network, but service loans from a number of borrowers all across the country. GSM & R was established back in 1986 and have a clear cut goal on helping their borrowers successfully manage their student loans.

In this article, we will cover all aspects of GSM&R and help you get the best of what they offer.

Contents

  1. What does GSM&R do with student loans?
  2. How do they help borrowers?
  3. Who is eligible?
  4. How to sign up?
  5. Reviews
  6. Get the best from GSM&R
  7. How do I contact them?

What does GSM&R do with student loans? 

They are in charge of administering the monthly repayments and acts as a customer service contact to help clear any queries regarding the payments. They also employ loan agents who are specialized in a certain loan type to help provide expert advice with related queries.

Reporting and applications

They take up the responsibility of reporting the status of your repayment with credit bureaus and if the borrower faces any problem in making a scheduled payment they help with the application for forbearance and deferment. 

In addition, if you face any other problems to pay they can give you valuable insights with the help of experts and also come up with an adjusted repayment plan. All you have to do is get in touch with them and be transparent with your financial situation.


How does GSM&R help borrowers?

If you thought that applying and getting a student loan was complicated wait till you have to start paying them back. But for borrowers who are getting their loans serviced with GSM&R their process of paying back is simplified.

Online presence 

With the online system offered by GSM&R, the borrowers can easily go ahead to make payments and can also apply for forbearance and deferments online. The application can be completed 24/7 as per the borrower's convenience.

Repayment plans

They offer income-driven and general repayment plans, and each plan has its own features and eligibility. It is better to use the repayment calculator to help determine which is the best repayment plan for you by calculating the amount you will have to shell out each month - www.gsmr.org/calculators.asp

The calculator can help you in setting up a better spending plan and can help in forecasting as well. Additional payments are inevitable and the calculator helps you understand the impact this has on your payment plan.

General repayment plans 

Here is a list of the general payment plans offered by Granite Student Management & Resources

  1. Standard repayment up to 10 years - Compared to other plans you will pay lesser interest on your loans over time

  2. Graduated repayment up to 10 years - This plan would work best if you expect your income to increase over time.

  3. Extended repayment up to 25 years - You will pay lower on a monthly basis as compared to standard repayment plan but the amount you spend over the time of your loan is higher.

  4. Income sensitive repayment plan up to 10 years - Your monthly payment is based on your income and you’ll pay more for your loan over time than you would under the standard 10-year repayment plan.

Income-Driven Repayment Plan 

  1. Income-Based Repayment (IBR) Plan - In order to qualify for this plan, you would need your calculated monthly payment to be less than the payment you would have to make under the standard repayment plan.

  2. Pay As You Earn (PAYE) Plan - There is no income requirement for this plan, you will have to pay more for your loan over time as compared to the standard repayment plan.

  3. Revised Pay As You Earn (REPAYE) Plan - There is no income requirement for this plan, you will have to pay more for your loan over time as compared to the standard repayment plan.

  4. Income-Contingent Repayment (ICR) Plan - After making the equivalent of 25 years of qualifying payments you can get your loans forgiven. You may have to pay income tax on the amount that is forgiven.

Repayment Options 

Granite State Management  offers a number of ways for you to repay your loans, here is an overview of the options available:

1) Automatic Debit - Here your monthly payments are automatically deducted each month from your bank account. You can sign up for this payment option using your online account.

2) Manage My Account (MMA) Payments - This is considered one of the easiest ways to make a payment and if the payment is made before 4 pm it will be processed on the same day, else it will be processed on the next day.

3) Online Bill Pay - Here you can use your bank's online payment option to make payments to GSM&R. There are two different addresses you can make your payments to depending upon your account number. There are two types of accounts, one starting with C7 and other with F8.

4) Phone Payments - GSM&R has an automated phone service allowing you to make payments at any time. There are phone numbers based on the account number.

Accounts starting with C7: 800-719-0708   

Accounts starting with F8: 888-556-0022

5) In-Person - You can make payments in person if you are in New Hampshire by dropping them off at the mailbox outside the concord office - Granite State Management & Resources,3 Barrell CourtConcord, NH03301-8543

6) Mail Payments - You can mail payments based on your account number and the type of payment. Here are the details:

Regular payments with accounts starting with C7

Granite State Management & Resources

P.O. Box 9560,Manchester

NH 03108-9560

Regular payments with accounts starting with F8 -

 US Department of Education

 P.O. Box 105291,Atlanta

 GA 30348-5291

Defaulted payments with accounts starting with C7 -

Granite State Management & Resources

P.O. Box 877,Concord

NH 03302-0877

Defaulted payments with accounts starting with F8 -

US Department of Education

P.O. Box 5609, Greenville

TX 75403-5609

Refinancing

You can refinance your student loans with a private lender but it should be kept in mind that if you refinance your loans then you lose out on a number of benefits like eligibility for forgiveness programs etc.

When you refinance you can get a new loan with a new term, rate, and servicer.

If you would like to stay within the NHHEAF network it would be advisable to refinance with EdvestinU.

Early payments 

They give you the freedom to make payments ahead of time with no penalty. With most loan servicers you are supposed to stick to the schedule of the payment plan but this prepay option is what makes GSM&R more flexible.


Who is eligible?

Eligibility would be viewed from a lender's perspective rather than a loan servicer. The role of a loan servicer is to collect payments after the loan has been issued.

The lender, on the other hand, takes the borrower's major, credit history, and other factors into account. Once the borrower is approved by the lender for a loan he/she is assigned a loan servicer.

If you haven't heard or you don’t know who your loan servicer is, then check your latest loan statement or look at your credit report.


How to sign up?

Here are a few simple steps to set up your account -

  1. Click on ‘sign up now’ at www.gsmr.org

  2. Enter your email, social security number, and address

  3. Create a username and password 

  4. You will then go through a security section to ensure than your account is protected

  5. Confirm and then you can continue with your newly created account


Granite State Management and Resources (GSM&R) Reviews 

Most of the reviews are negative and one reviewer mentioned that the company had failed to process a valid deferment and provided inaccurate information about the status of the deferment.

Another customer complained that their account was reopened two years after paying off all their debts.

There have also been a number of complaints on the customer service saying that the customer had not heard back from them after complaining that a current deferment had a changed end date.


Get the best from GSM&R

Although most of the reviews have been negative here is what you can watch out for to get the best service from GSM&R.

  1. Errors on credit reports -  This has been one of the most common complaints saying that they aren’t reporting the credit properly and this is hurting the borrower's credit scores. To help avoid this, sign up for credit alerts and check your credit reports regularly and contact GSM&R if any irregularities occur.

  2. Complications during the deferment application process - There have been complaints on the difficulty of applying for deferment, being rejected for no reason and most commonly people claimed that their deferment was cut short.

The best way to avoid these complications is to regularly check your account while your loan is being deferred and you can also reach out to a live representative as emails are easier to ignore.


Worried about school fee? Learn about student loans


How do I contact them?

Based on your account number you can contact them, it should be noted that no payments must be sent to the address mentioned for mail.

Account number begins with F8 

Call: 888-556-0022

Make payments: online or at - 

Department of Education
P.O. Box 4414
Portland, OR 97208-4414

Mail

Granite State Management & Resources
P.O. Box 3420
Concord, NH 03302-3420 

Fax: 603-227-5415

Account number begins with C7 

Call: 800-719-0708

Make payments: online or at - 

Granite State Management & Resources
P.O. Box 9560
Manchester, NH 03108-9560

Mail:

Granite State Management & Resources
P.O. Box 2097
Concord, NH 03302-2097 

Fax: 603-227-5401

Visit GSM&R:

If you want to visit GSM&R in person you can visit their office at:

Office address- 3 Barrell Court, Concord, NH 03301 

They have working hours from Monday to Friday, 8 AM to 4*30 PM EST

Dropbox

After 5 PM EST
3 Barrell Court, Concord, NH 03301

School Contact Information 

If you are a school financial aid professional and require information for loans currently in repayment, contact:

Telephone -  800.303.8353, Monday - Friday, 8AM - 5PM EST

Fax - 603.227.5441


FAQ's

  How do I know which company is servicing my federal loan?


You might have federal loans in addition to those serviced by Granite State Management & Resources. Get the details on all of your student loans and student loan servicers online through the Department of Education\'s National Student Loan Data System at nslds.ed.gov. You’ll need the same Federal Student Aid ID used to file FAFSA to access your Federal Student Aid records online.

  How do I change my payment due date?


If your account is not delinquent, you may request to change your payment due date to any dates between the 1st and 28th of the month. (The payment date cannot be the 29th, 30th, or 31st of the month.) To request a change to your payment date, contact Granite State Management Resources.

  How do I get an account summary letter sent to my mortgage company?


You can conveniently download a mortgage credit reference online by logging in to Manage My Account and clicking Documents, Inbox and Documents, then Loan Summary/Mortgage Verification

  Can I prepay my loan?


Yes. There is no prepayment penalty. You can make large lump sum payments, pay extra on your loan payments or pay the entire loan in full.

  When will I receive a billing statement and how do I read it?


Your monthly statement is sent approximately 3 weeks prior to your due date. If your account number begins with "F8," review the Monthly Billing Statement Guide (Accessible Version) for additional information. If you would prefer to receive your statement electronically, please log in to Manage My Account and sign up for eStatements.

  Is there any documentation needed for the change of my first or last name on my account?


You will need a court order, marriage certificate or Certificate of Naturalization.